Technical Customer Support Specialist | Mitarbeiter/in (m/w/d) im technischen Kundensupport

Job Summary

As a Technical Customer Support Specialist at Energieversum, you will play a vital role in supporting the energy transition by assisting customers with their photovoltaic systems, energy storage, and heat pump solutions. Your daily responsibilities include managing technical support requests, performing remote diagnostics, analyzing system malfunctions, and providing clear, actionable solutions to customers via phone and email. You will collaborate closely with internal technical and service teams to resolve complex issues while maintaining accurate documentation in the ticketing system. Furthermore, you will contribute to process optimization and the development of the company's knowledge base. This role is ideal for someone with a background in electrical engineering or technical service who is passionate about renewable energy. You will join a growing, innovative company that values team spirit, professional development, and a collaborative work environment where your ideas for process improvement are actively encouraged.