IT Support Specialist | IT Support

Job Summary

In this role, you will serve as the primary point of contact for end-user technical support, managing requests via phone and ticketing systems. Your day-to-day responsibilities include the maintenance, analysis, troubleshooting, and repair of computer hardware, software, and peripheral devices. You will be responsible for managing user accounts, including permissions and security settings, while ensuring all support processes are meticulously documented. A key aspect of the position is building professional relationships with users, prioritizing incoming tickets, and escalating complex issues when necessary. This role is ideal for a service-oriented professional who excels at problem-solving and clear communication. You will work across multiple locations, requiring a proactive, structured approach to maintaining organizational IT stability. The position offers the opportunity to apply your technical expertise in Microsoft environments while contributing to the overall efficiency of the organization's IT infrastructure.