IT Support Specialist | IT Support (m/w/d)

puro Personaldienstleistung GmbH

Ismaning, Bayern, Deutschland
Published May 5, 2026
Full-time
Permanent

Job Summary

As an IT Support Specialist, you will act as the primary point of contact for technical issues, managing incoming requests through a ticketing system while adhering to defined SLAs. Your day-to-day responsibilities include maintaining and configuring network and server infrastructure, providing high-quality customer assistance, and implementing sustainable technical solutions. You will specifically focus on managing Microsoft cloud environments, including Office 365, SharePoint Online, Teams, and Azure, while also contributing to automation initiatives using PowerShell and command-line tools. The role requires a strong service-oriented mindset and the ability to collaborate with internal departments on complex infrastructure topics. This position offers a stable, future-oriented career opportunity with a reputable IT service provider in the media sector, featuring a hybrid remote work model, professional development, and a supportive team environment.

Required Skills

Education

Completed IT vocational training (IT-Ausbildung) or an equivalent qualification.

Experience

  • Professional experience in IT support and infrastructure maintenance
  • Practical experience in managing PC, server, and network environments
  • Experience with Microsoft cloud solutions and directory services

Languages

Not specified

Additional

  • Work permit for Germany required. The position is initially offered via temporary employment (Arbeitnehmerüberlassung) with a clear option for permanent takeover.