IT Support Specialist | IT Support (m/w/d)

Job Summary

As an IT Support Specialist, you will act as the primary point of contact for technical issues, managing incoming requests through a ticketing system while adhering to defined SLAs. Your day-to-day responsibilities include maintaining and configuring network and server infrastructure, providing high-quality customer assistance, and implementing sustainable technical solutions. You will specifically focus on managing Microsoft cloud environments, including Office 365, SharePoint Online, Teams, and Azure, while also contributing to automation initiatives using PowerShell and command-line tools. The role requires a strong service-oriented mindset and the ability to collaborate with internal departments on complex infrastructure topics. This position offers a stable, future-oriented career opportunity with a reputable IT service provider in the media sector, featuring a hybrid remote work model, professional development, and a supportive team environment.