IT Service Desk Technician (Linux & Networks) | IT Servicedesk Techniker (m/w/d) Schwerpunkt Linux & Netzwerke
FERCHAU GmbH Niederlassung Köln
Job Summary
As an IT Service Desk Technician, you will play a vital role in ensuring the smooth operation of IT environments for our clients. Your day-to-day responsibilities will include managing service requests and support tickets, troubleshooting technical issues, and providing hands-on support for network configurations and Linux-based systems. You will also oversee the maintenance of hardware and software, assist users with equipment setup, and collaborate with cross-functional teams to resolve complex IT challenges. This position is ideal for a professional looking to grow within a dynamic environment, offering access to the FERCHAU Academy for continuous learning and the flexibility of mobile work options. You will be part of a team dedicated to technological excellence, working with modern hardware and contributing to high-impact projects across various industries.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or a comparable qualification.
Experience
- Professional experience in IT support, specifically within User Help Desk and 1st Level environments.
- Practical experience in Linux system administration.
- Foundational experience with network technologies and troubleshooting.
- Demonstrated experience using ticket management systems and remote support software.
Languages
Additional
- Not specified
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