Service and Support Specialist | Mitarbeiter Service und Support (m/w/d)

Job Summary

As a Service and Support Specialist at FERCHAU Rosenheim, you will play a vital role in maintaining the high quality of technical products and ensuring customer satisfaction. Your day-to-day responsibilities include diagnosing and repairing electronic devices such as smartphones and tablets, performing rigorous quality assurance testing, and managing the administrative side of repairs, including generating cost estimates and invoices. You will also provide technical support to customers via phone, email, and chat, assisting them with hardware and software challenges, particularly within the Android and Windows environments. This position is ideal for a tech-savvy professional who enjoys a mix of hands-on technical work and customer interaction. The role offers a unique opportunity to work on diverse projects within a dynamic team, supported by a company that prioritizes professional development, flexible working arrangements, and a strong collaborative culture.