Operational Excellence Manager IT | Operational Excellence Manager IT (m/w/d)

Job Summary

As an Operational Excellence Manager IT, you will be responsible for defining, establishing, and continuously improving reporting standards for IT Service Management, focusing on SLAs, customer satisfaction, and performance KPIs. You will play a pivotal role in standardizing IT project management methodologies, ensuring compliance with internal processes, and coordinating the Business Needs Process (BNP) across the IT site management organization. Furthermore, you will contribute to the strategic development of training programs and lead internal communication initiatives to ensure organizational alignment. This role is ideal for a professional with a strong background in IT service management and process optimization who thrives in a collaborative, innovative environment. You will work closely with management teams to drive operational efficiency, foster a culture of continuous improvement, and ensure that IT service delivery consistently meets high-quality benchmarks. Your work will directly impact the effectiveness of IT operations and the professional growth of the team.