1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing essential technical assistance to customers and internal teams. Your daily tasks will involve swiftly addressing IT questions, troubleshooting software and hardware issues, and meticulously documenting support tickets. You will also be responsible for escalating complex problems to the 2nd Level Support team. This role requires strong communication skills, a helpful demeanor, and a problem-solving mindset. The position offers a dynamic work environment with opportunities for professional development, a supportive team, modern IT equipment, and flexible working hours, making it an attractive entry point into IT support.