Inhouse IT Support Specialist (1st and 2nd Level) | Inhouse Support 1st und 2nd Level (m/w/d)

Job Summary

This role involves being the primary point of contact for all IT-related inquiries within the company, providing crucial 1st and 2nd level support for both hardware and software issues, either on-site or via remote maintenance. Key responsibilities include managing employee accounts and permissions, meticulously documenting user requests in a ticketing system, and handling the setup and dismantling of IT hardware, operating systems, and software installations. The specialist will also contribute to process analysis, documentation, and optimization, and collaborate on the planning and implementation of new IT projects. This position is attractive due to its solid, permanent employment, opportunities for professional development, and a supportive team environment within an innovative company.