IT Support Specialist (1st / 2nd Level) | IT Supporter (m/w/d) 1st / 2nd Level

Job Summary

As an IT Support Specialist at PohlCon, you will play a vital role in maintaining the operational efficiency of our IT infrastructure. Your day-to-day responsibilities will involve managing and resolving 1st and 2nd level IT support requests, ranging from hardware and software troubleshooting to the configuration and setup of new employee workstations. You will act as the primary point of contact for technical issues, performing both remote and on-site support, while ensuring all incidents are accurately documented and prioritized. Additionally, you will contribute to internal knowledge bases by creating process documentation. This position is ideal for a service-oriented professional who excels in problem-solving and enjoys collaborative teamwork. You will join a forward-thinking, international family business in the construction supply industry that values sustainability and offers a supportive environment with flexible working models and professional development opportunities.