Service Help Desk Technician | Mitarbeiter Service-Help-Desk (m/w/d)

Job Summary

As a Service Help Desk Technician, you will serve as the primary point of contact for resolving technical issues related to plant engineering, including conveyor technology, process technology, and climate/ventilation systems. Your day-to-day responsibilities involve providing direct customer support via telephone and remote maintenance, documenting solutions within ERP systems, and performing on-site troubleshooting and maintenance at customer locations. This role requires a balance of technical expertise and strong customer service skills to ensure efficient problem resolution. You will work closely with the technical service team to provide 1st Level Support. This position is particularly attractive due to its permanent contract status, competitive compensation based on collective agreements, and the opportunity for professional development. The role offers a blend of office-based support and field service, requiring approximately 30% travel, making it an ideal fit for a technically minded individual who enjoys direct interaction with clients and solving complex mechanical and process-related challenges.