IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a pivotal role in ensuring the seamless operation of IT systems for our clients. Your day-to-day responsibilities involve managing 1st and 2nd-level incidents, installing and configuring hardware and software for new users, and maintaining technical documentation within our knowledge base. You will be the primary point of contact for resolving user inquiries, ensuring high service quality, and contributing to the continuous improvement of our support processes. This position is ideal for an ambitious professional who thrives in a collaborative environment and is eager to work with modern enterprise tools like SAP, Microsoft 365, and Atlassian products. You will be part of a team dedicated to elevating technology standards, providing you with a unique opportunity to grow professionally while working on diverse and impactful projects for renowned clients.