Service Desk Specialist | Mitarbeiter Service Desk (m/w/d)

Job Summary

As a Service Desk Specialist at FERCHAU, you will serve as the primary point of contact for technical support, acting as the bridge between users and specialized support teams. Your day-to-day responsibilities include receiving and documenting service requests, incidents, and change requests via phone and email. You will perform First Level Support, ensuring that all issues are prioritized, classified, and tracked within a ticketing system while maintaining strict adherence to Service Level Agreements (SLAs). This role is ideal for both experienced professionals and career starters who are passionate about IT and smart technology integration. You will work in a collaborative environment that values cross-departmental skill development and provides opportunities for continuous professional growth. The position offers the flexibility to work near your chosen place of residence, supported by a network of over 130 branches, making it a unique opportunity to contribute to high-profile IT projects while advancing your technical and soft skills.