Service Desk Technician | Service Desk (m/w/d)

Job Summary

As a Service Desk Technician at FERCHAU Rosenheim, you will play a vital role in supporting IT operations for a prominent client in Tittmoning. Your day-to-day responsibilities will involve providing First Level Support by managing inquiries and incidents via phone, email, and monitoring systems. You will utilize ticketing systems to track issues, perform incident management, and document solutions in a knowledge base. Furthermore, you will handle Second Level Support tasks, including software installation, user administration, and specialized project-based assignments. This position is ideal for professionals seeking a stable, long-term career path with opportunities for continuous professional development. You will work in a collaborative environment that values independent problem-solving, high service orientation, and result-driven performance. The role offers a permanent contract, flexible working hours, and a supportive team culture, making it an excellent opportunity for those looking to advance their IT career while working on innovative projects.