IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a vital role in ensuring the smooth operation of our clients' technical environments. Your day-to-day responsibilities will involve providing first-level technical support, handling incident reports, and assisting with the installation and configuration of hardware and software. You will be responsible for documenting support cases within a ticketing system, performing system updates, and conducting basic user training to empower staff. A key aspect of the role is your collaboration with second-level support teams to resolve more complex technical challenges. This position is ideal for an ambitious professional looking to work on diverse projects across various industries. You will benefit from a permanent contract, professional development opportunities, and a supportive team environment that values both technical excellence and a strong company culture.