IT Systems Technician | IT-System-Elektroniker (gn)

Job Summary

As an IT Systems Technician, you will serve as the primary point of contact for technical support, ensuring that users receive high-quality assistance for their IT-related inquiries. Your daily responsibilities include diagnosing technical issues in telephony, internet, TV, and mobile services, configuring routers and end-user devices, and coordinating technician appointments for connection setups and troubleshooting. You will manage customer requests through to resolution, ensuring service excellence and meticulous documentation within ticketing systems. The ideal candidate possesses a strong service-oriented mindset, the ability to explain complex technical concepts clearly, and a structured, reliable approach to problem-solving. This role offers a unique opportunity to join a supportive team environment that emphasizes work-life balance, including home office options, and provides a modern workplace with health-focused benefits. It is an excellent fit for someone who enjoys client interaction and thrives in a fast-paced technical support environment.