Technical Customer Support Specialist | Mitarbeiter Technischer Kundensupport (all genders)

Job Summary

This role is perfect for a technically minded individual passionate about solving complex challenges and providing exceptional customer support. As the first point of contact for technical inquiries, you will assist partners, installers, and end-customers with troubleshooting, remote diagnostics, and commissioning of products. You'll independently organize service assignments, manage spare parts, and meticulously document error patterns and resolution strategies. This position offers a unique opportunity to collaborate with product management, engineering, and quality departments to identify and resolve product weaknesses, ensuring high customer satisfaction and continuous improvement. If you thrive in a dynamic environment and possess strong communication skills, this is an excellent chance to contribute to a leading company in Dresden.