Process Manager / Knowledge Management Specialist (Customer Service) | Informatiker (m/w/d)

Job Summary

As a Process Manager and Knowledge Management Specialist in Customer Service, you will play a pivotal role in shaping how knowledge is transferred and utilized within the organization. Your day-to-day responsibilities include developing and implementing knowledge management strategies, optimizing customer service processes, and establishing new standards. You will analyze data regarding knowledge gaps and training requirements to drive continuous improvement. Furthermore, you will lead change management initiatives and represent the department in cross-functional projects and corporate working groups. This role is ideal for a creative, innovation-driven professional who is passionate about digitalization and process excellence. You will thrive in a collaborative environment, working closely with stakeholders to ensure high-quality service delivery. The position offers the unique opportunity to contribute to the future of energy networks within a top-rated employer, providing a balance of professional development, flexible working conditions, and a strong focus on employee satisfaction.