IT Support Specialist - Service Desk | IT Support Mitarbeiter (m/w/d) - Servicedesk

Job Summary

As an IT Support Specialist at COPLA Burg GmbH, you will serve as the primary point of contact for technical inquiries, incidents, and service requests. Based in Lemwerder, you will manage the end-to-end ticket lifecycle, including reception, prioritization, documentation, and resolution via remote support or at the service point. You will collaborate with second-level support teams, contribute to the continuous improvement of service quality, and help maintain the internal knowledge base. A key aspect of the role is promoting IT security awareness among users and ensuring adherence to company IT policies. This position is ideal for a service-oriented professional who enjoys direct user interaction and is eager to develop their technical expertise within a structured industrial service environment. The role offers a stable, permanent position with a company that values open communication and provides additional benefits like health insurance and holiday bonuses.