Quality Management Specialist - Customer Service | Mitarbeiter Qualitätsmanagement - Customer Service (m/w/d)

Job Summary

As a Quality Management Specialist in Customer Service at ENGESER, you will play a pivotal role in maintaining high product standards within the cable and connection technology sector. Your day-to-day responsibilities involve managing customer complaints with a solution-oriented approach, conducting root cause analyses using established methodologies like 8D, 5-Why, and Ishikawa, and coordinating corrective actions across internal departments and international production sites. You will serve as the primary point of contact for quality-related inquiries from national and international clients and contribute to the development of FMEA processes. The ideal candidate brings a strong technical background, experience in quality management within a manufacturing environment, and excellent communication skills. This position is unique because it offers the chance to work in a family-oriented, stable company environment that emphasizes continuous improvement and professional development, while providing comprehensive social benefits and a collaborative team atmosphere.