IT Service Management Specialist | IT Service Management (m/w/d)

Job Summary

As an IT Service Management Specialist, you will play a vital role in maintaining the stability and efficiency of the company's IT infrastructure. Your daily responsibilities include providing first and second-level support for Windows-based client environments, Microsoft 365, and network systems. You will be responsible for troubleshooting technical issues, managing ticket documentation, and automating client setups using modern tools like Intune and Autopilot. Additionally, you will assist in onboarding new employees, managing account permissions, and contributing to the development of standardized system images and best practices. This position is ideal for a proactive IT professional who enjoys both hands-on technical support and process improvement. You will work closely with the administration team to ensure high-quality workplace IT delivery. The role offers a collaborative environment within a family-owned business that values professional development, provides structured onboarding, and maintains a focus on employee well-being through comprehensive health management and attractive benefits.