Service Desk / IT Support Specialist | Service Desk / IT Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support to various departments, ensuring smooth IT operations. The specialist will handle IT-related queries and issues via phone, meticulously document all necessary information in a ticketing system, and dispatch requests to the appropriate IT teams. A key responsibility includes independently resolving tickets and contributing to sustainable problem solutions, often utilizing remote desktop solutions. This position is ideal for an ambitious professional looking to grow within a dynamic environment, offering diverse tasks and continuous opportunities for skill development and career advancement in a company focused on connecting people and technology.