Technical IT Support Specialist | Technische Sachbearbeitung (w/m/d) im lokalen IT-Benutzerservice, Sachgebiet ZA 31, ZA 3, Direktion
Polizeipräsidium Gelsenkirchen
Job Summary
The Gelsenkirchen Police Department is seeking a Technical IT Support Specialist to join their Central Services division. In this role, you will serve as the primary point of contact for IT support, managing the planning, installation, and maintenance of hardware and software across the agency. Your day-to-day responsibilities will include troubleshooting technical issues, supporting teleworking setups, overseeing the KyoControl system, and providing training to local users. You will also play a critical role in providing technical support during police operations, which requires flexibility and participation in an on-call rotation. This position is ideal for a service-oriented IT professional who thrives in a collaborative environment and is comfortable with physical tasks such as equipment installation. The role offers a stable, permanent position within a public sector organization that values professional development and team integration.
Required Skills
Education
Completed vocational training as an IT Specialist (Fachinformatiker), IT Systems Technician (IT-Systemelektroniker), or IT Systems Management Clerk (Kaufmann für IT-System-Management), or a comparable qualification.
Experience
- Professional experience in IT support, system administration, or related technical fields
- Experience in hardware and software deployment within a professional environment
- Experience in user support and technical troubleshooting
Languages
Additional
- Valid Class B driver's license required. Must provide a clean criminal record certificate (Führungszeugnis). Ability to perform light physical tasks (kneeling, bending, lifting, carrying). Participation in on-call rotation and availability outside regular service hours for police operations is required.