IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a vital role in ensuring seamless technical operations for our diverse client base. Your day-to-day responsibilities will involve managing the full lifecycle of technical incidents, from initial reporting to resolution within a dedicated ticketing system. You will provide both 1st and 2nd level support, handle the configuration of end-user hardware including PCs, laptops, and mobile devices, and manage software installations and updates. Beyond daily troubleshooting, you will have the opportunity to contribute to various IT projects, allowing you to broaden your technical expertise. This role is ideal for someone with a solid foundation in IT support or a motivated career changer with a strong technical aptitude. You will be part of a dynamic team that values professional development, offering a stable, permanent contract and a supportive environment where your potential is matched with challenging, high-impact projects across various industries.