IT Support Specialist (1st and 2nd Level) | IT Supporter 1st und 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist, you will play a vital role in ensuring the seamless operation of technology solutions for our diverse range of clients. Your day-to-day responsibilities will involve managing 1st and 2nd level support requests, troubleshooting Microsoft server and client operating systems, and overseeing the ticket lifecycle within a professional helpdesk environment. You will be responsible for analyzing incidents, resolving technical issues, and maintaining accurate documentation of all activities. This role is ideal for an ambitious professional looking to grow their expertise in Modern Workplace environments, including Microsoft 365, Azure, and Teams. We offer a unique opportunity to work on varied projects across multiple industries, supported by our internal training institute, the FERCHAU Academy. If you are a communicative team player with a passion for problem-solving and providing excellent customer service, this position offers the perfect environment to advance your career and tackle new technical challenges.