Technical Service Manager | Technical Service Manager (m/w/d)

Job Summary

As a Technical Service Manager, you will serve as the primary point of contact for B2B clients, managing their technical and organizational service needs. You will act as a central interface between customers, internal departments, and external partners to ensure seamless service delivery. Your daily responsibilities include coordinating service requests, managing Service Level Agreements (SLAs), and overseeing service projects while maintaining strict standards for quality, budget, and timelines. You will also lead escalation and problem management, ensuring proactive communication during critical situations. Furthermore, you will contribute to the ongoing improvement of service processes and the expansion of the service portfolio. This role is ideal for a professional with a strong technical background who excels in coordination and communication. You will join a global leader in mission-critical mobile communication solutions, benefiting from a flexible hybrid working model, professional development opportunities, and a supportive, innovation-driven environment.