IT Service Desk Support Specialist | Mitarbeiter*in (m/w/d) für den technischen Support im IT-Servicedesk

Job Summary

As an IT Service Desk Support Specialist at the Wolfenbüttel city administration, you will play a vital role in maintaining the organization's technical operations. Your day-to-day responsibilities involve receiving and analyzing technical support requests, documenting issues within a ticketing system, and actively resolving IT problems. You will be responsible for managing user accounts, access permissions, and master data, as well as overseeing the administration of loaner hardware and performing software installations. A key part of this role is providing clear, accessible technical guidance to colleagues who may not have an IT background. This position is ideal for someone with strong organizational skills and a service-oriented mindset who wants to contribute to the community. You will join a large, diverse team dedicated to improving the city of Wolfenbüttel, working in a supportive environment that values professional development, work-life balance, and long-term stability within the public sector.