IT Service Management Specialist | Fachinformatiker (m/w/d)

Job Summary

As an IT Service Management Specialist at HSM, you will play a vital role in supporting our internal operations at our Frickingen location. Your day-to-day responsibilities will include providing first- and second-level support for Windows-based client environments, Microsoft 365, and network infrastructure. You will be responsible for troubleshooting technical issues, documenting resolutions within our ticketing system, and contributing to the automation and standardization of client setups using tools like Intune and Autopilot. Additionally, you will manage user onboarding, maintain system documentation, and collaborate closely with the administration team on workplace projects. This position is ideal for a detail-oriented IT professional who enjoys both technical support and process improvement. You will join a family-run, medium-sized company that prioritizes innovation and sustainability, offering a supportive environment with flat hierarchies, professional development opportunities, and a strong focus on employee well-being.