Customer Quality Assurance Manager | Customer Quality Assurance Manager*

Job Summary

This role is for a Customer Quality Assurance Manager who thrives on solving complex technical challenges while ensuring excellent customer experiences. The successful candidate will manage and monitor customer complaints from acceptance to resolution, meticulously documenting processes in SAP. They will analyze returns and fault patterns in the lab, creating structured 8D reports. The position involves coordinating the entire complaint process, collaborating closely with EMS partners, factories, and Application Engineers to resolve cases efficiently. Additionally, the manager will provide technical support as a 1st and 2nd level interface for Application Engineers and actively contribute to the continuous improvement of quality processes, reporting directly to Quality Management at the headquarters. This role offers a dynamic environment within an international company, focusing on innovative technology and a supportive team culture.