IT Account Manager | IT Kundenbetreuuer (m/w/d)

Job Summary

As an IT Account Manager, you will serve as the primary point of contact for clients, managing their IT-related inquiries and ensuring high-quality service delivery. Your daily responsibilities include coordinating escalation and emergency situations in accordance with ITIL standards, monitoring service performance against contractual agreements, and generating regular service reports. You will play a key role in developing and implementing strategic IT concepts while collaborating closely with internal departments to provide structured solutions for clients. This position is ideal for someone with a strong interest in technology and a customer-centric mindset. FERCHAU offers a collaborative environment where you can grow professionally, supported by flexible working arrangements, mobile work options, and comprehensive benefits, including retirement planning and various financial subsidies. If you are a communicative professional looking to bridge the gap between people and technology, this role offers a unique opportunity to work on diverse projects across various industries.