IT Support and Process Manager | IT-Support- & Prozessmanager (m/w/d)

Job Summary

As an IT Support and Process Manager at this modern notary office, you will serve as the primary driver of digital transformation. Rather than just managing tickets, you will have the autonomy to build and shape the office's IT department from the ground up. Your day-to-day responsibilities include providing 1st and 2nd level support, optimizing internal workflows, managing hardware and software procurement, and overseeing system administration. Additionally, you will act as the bridge between the team and external IT service providers, ensuring smooth operations through effective documentation and user training. This role is ideal for a proactive 'problem solver' who views technology as a tool to empower people. The position offers a high degree of creative freedom, a structured 38-hour work week, and a supportive environment dedicated to work-life balance, making it a unique opportunity to lead digitalization in a professional services setting.