IT Support Specialist (Technical Basis) | IT-Support Spezialist technische Basis (m/w/d)

Job Summary

This role is for an IT Support Specialist passionate about solving complex technical challenges and contributing to a dynamic team. The specialist will be responsible for versatile technical support, analyzing errors, and assisting customers with technical and process-related issues. A key aspect of the role involves creating and optimizing self-service solutions like help documents and service videos, with potential for applying programming skills. The individual will independently analyze service performance, derive measures to reduce service needs, and provide valuable input for optimizing service quality and efficiency. Collaboration with cross-functional teams, including software development, is also a significant part of the day-to-day tasks. This position offers the opportunity to be part of the transition to an online world, shaping future services through sustainable service and customer process optimization within the technical foundation of DATEV applications.