Service Lead Industrial AI Cloud | Service Lead Industrial AI Cloud (m/w/d)

Job Summary

The Service Lead Industrial AI Cloud is responsible for managing the end-to-end service delivery and contract performance for industrial AI solutions. This role involves leading a Service Delivery Management team, ensuring high customer satisfaction, and overseeing service level management, quality assurance, and financial performance, including forecasting and cost management. The position requires a strategic mindset to drive business growth through a strong service orientation and effective stakeholder communication at the top-management level. You will manage customer and partner relations, handle escalations, and implement process optimizations. The ideal candidate brings extensive experience in commercial-technical management of cloud platforms, deep business acumen, and a strong background in ITIL and quality management. This position is ideal for an experienced professional looking to shape the future of industrial AI within a large-scale, international corporate environment, offering a collaborative culture and significant opportunities for professional development in the rapidly evolving fields of cloud computing and artificial intelligence.