Global CRM Business Consultant | Global CRM Business Consultant (m/w/d)

Job Summary

As a Global CRM Business Consultant at Liebherr-International, you will play a pivotal role in shaping the company's global customer relationship management landscape. Your day-to-day responsibilities involve consulting with various departments to define end-to-end CRM processes, analyzing existing sales workflows, and driving the implementation of a new global CRM system. You will lead change management initiatives, foster best practices, and manage a group-wide network of key users. Acting as the primary point of escalation and support, you will also design and deliver training programs to ensure smooth system adoption. The ideal candidate brings a solid background in CRM or sales process management, coupled with strong communication and moderation skills. This position is unique because it offers the opportunity to influence digital transformation on a global scale within a large, established international group, while enjoying a collaborative environment that values professional development and work-life balance through hybrid working models.