Technical Customer Support Agent | Technical Customer Support Agent (m/w/d)

Job Summary

As a Technical Customer Support Agent at Advancis, you will act as the primary technical point of contact for international partners using the WinGuard PSIM platform. Your day-to-day responsibilities include analyzing and resolving complex technical issues, managing and prioritizing support tickets, and performing remote troubleshooting of system, network, and integration problems. You will work closely with internal teams and external integrators to document solutions and best practices. The ideal candidate possesses a strong background in IT, including proficiency in Microsoft systems, networking, and databases. This position is unique because it offers the opportunity to work with a market-leading software solution deployed in over 80 countries, providing a dynamic environment where you can actively contribute to product development while growing into a position of responsibility within a stable, long-standing company.