Senior Service Manager | Senior Service Manager (all genders)

Job Summary

As a Senior Service Manager, you will play a pivotal role in bridging the gap between public sector clients and technical service providers. Your day-to-day responsibilities involve managing service processes, overseeing change, release, and configuration management, and ensuring that IT services are delivered efficiently according to defined SLAs and KPIs. You will act as a central point of contact, facilitating communication between internal teams and external stakeholders while driving quality management and continuous improvement. The ideal candidate brings a strong foundation in IT Service Management and is passionate about guiding users through digital transformation. This position is unique due to its focus on socially relevant digital solutions, the opportunity to work in interdisciplinary teams, and the flexibility to work from anywhere in Germany, supported by a company culture that prioritizes professional development and work-life balance.