Senior Service Manager | Senior Service Manager (all genders)

Job Summary

As a Senior Service Manager, you will play a pivotal role in bridging the gap between public sector clients and technical service delivery teams. Your day-to-day responsibilities will involve managing complex IT service processes, overseeing change, release, and configuration management, and ensuring that service delivery aligns with defined SLAs and KPIs. You will act as a central communication hub, reporting on service performance and driving continuous quality improvements. This role is ideal for a professional with a strong background in IT operations and service management who thrives in interdisciplinary environments. You will be responsible for guiding clients through their digital transformation journeys, ensuring stable, efficient, and user-centric IT solutions. The position offers a unique opportunity to work on socially relevant projects within a flexible, forward-thinking organization that prioritizes professional development, work-life balance, and collaborative growth.