Senior Service Manager | Senior Service Manager (all genders)

Job Summary

As a Senior Service Manager, you will play a pivotal role in bridging the gap between public sector clients and technical service providers. Your day-to-day responsibilities involve managing end-to-end service processes, overseeing change, release, and configuration management, and ensuring service delivery meets agreed-upon Service Level Agreements (SLAs) and KPIs. You will act as the primary point of contact for stakeholders, ensuring clear communication and high-quality service reporting. This role is ideal for a professional who thrives in interdisciplinary environments and is passionate about driving digital transformation in the public sector. You will be supported by a company that values flexibility, offering remote work options, professional development through their internal academy, and a culture that prioritizes both professional growth and work-life balance.