Senior Service Manager | Senior Service Manager (all genders)

Job Summary

As a Senior Service Manager, you will play a pivotal role in bridging the gap between public sector clients and technical service delivery teams. Your day-to-day responsibilities involve managing service processes, overseeing change, release, and configuration management, and ensuring that IT services are delivered efficiently according to defined Service Level Agreements (SLAs) and KPIs. You will act as the primary point of contact for stakeholders, ensuring clear communication and high-quality service reporting. This position is ideal for a professional with a strong background in IT operations who is passionate about public sector digitalization. You will work in an interdisciplinary environment that values flexibility, offering the ability to work remotely or from various office locations, while benefiting from a culture that prioritizes professional growth, continuous learning through the company academy, and a healthy work-life balance.