Senior Service Manager | Senior Service Manager (all genders)

Job Summary

As a Senior Service Manager, you will play a pivotal role in bridging the gap between public sector clients and technical service delivery teams. Your day-to-day responsibilities involve overseeing IT service processes, managing change, release, and configuration requests, and ensuring that service level agreements (SLAs) are met through rigorous KPI monitoring. You will act as the primary interface for stakeholders, ensuring clear communication and high-quality service delivery. The role requires a strong foundation in IT Service Management (ITSM) and a passion for organizing complex operational workflows. This position is unique because it allows you to contribute to meaningful digital transformation projects within the public sector while enjoying a flexible, modern work environment that supports remote work, professional development, and a healthy work-life balance.