Senior Service Manager | Senior Service Manager (all genders)

Job Summary

As a Senior Service Manager, you will play a pivotal role in bridging the gap between public sector clients and service providers, ensuring the delivery of high-quality, efficient, and user-centric IT services. Your day-to-day responsibilities will involve managing service processes, overseeing change, release, and configuration management, and monitoring service performance against agreed-upon KPIs and SLAs. You will act as the central interface, coordinating between stakeholders and ensuring clear, target-group-oriented communication. The ideal candidate brings a passion for IT operations, strong organizational skills, and a solid foundation in IT Service Management frameworks. This position is particularly attractive due to the company's commitment to work-life balance, offering flexible working models, including remote work options and 'workation' opportunities within the EU, alongside a strong emphasis on professional development through their internal academy and support for industry certifications.