Technical Customer Support Engineer (Electrical Engineering) | Technischer Kundenbetreuer Elektrotechnik (m/w/d)

FERCHAU GmbH Niederlassung Dortmund

Brilon, Nordrhein-Westfalen, Deutschland
Published Apr 22, 2026
Full-time
No information

Job Summary

In this role, you will act as the primary technical point of contact for maintenance, repair, and spare parts management. You will serve as a crucial interface between clients and the internal engineering team, ensuring seamless communication and technical support. A significant portion of this position involves national and international travel, where you will provide on-site support during commissioning phases. The role offers a structured onboarding process, starting with hands-on workshop training before transitioning into a dynamic field-service position. This is an excellent opportunity for an electrical engineering professional looking to combine technical expertise with customer-facing responsibilities in a variety of industrial projects. The position is unique due to its balance of internal engineering coordination and field-based service work, providing a diverse and challenging daily routine.

Required Skills

Education

Completed vocational training in electrical engineering or power/performance electronics, ideally with further certification as a Master Craftsman (Meister) or Technician (Techniker). University graduates in related fields are also welcome.

Experience

  • Professional experience in the maintenance of electrical power supply systems
  • Technical expertise combined with foundational sales knowledge
  • Experience in customer-facing roles or stakeholder management
  • Graduates with a degree in electrical engineering are encouraged to apply

Languages

German (Fluent)English (Intermediate)

Additional

  • Valid Class B driver's license required. Willingness to travel nationally and internationally (up to 50% field service and outdoor duty). Work permit for Germany required.