Technical Customer Support Engineer (Electrical Engineering) | Technischer Kundenbetreuer Elektrotechnik (m/w/d)
FERCHAU GmbH Niederlassung Dortmund
Job Summary
In this role, you will act as the primary technical point of contact for maintenance, repair, and spare parts management. You will serve as a crucial interface between clients and the internal engineering team, ensuring seamless communication and technical support. A significant portion of this position involves national and international travel, where you will provide on-site support during commissioning phases. The role offers a structured onboarding process, starting with hands-on workshop training before transitioning into a dynamic field-service position. This is an excellent opportunity for an electrical engineering professional looking to combine technical expertise with customer-facing responsibilities in a variety of industrial projects. The position is unique due to its balance of internal engineering coordination and field-based service work, providing a diverse and challenging daily routine.
Required Skills
Education
Completed vocational training in electrical engineering or power/performance electronics, ideally with further certification as a Master Craftsman (Meister) or Technician (Techniker). University graduates in related fields are also welcome.
Experience
- Professional experience in the maintenance of electrical power supply systems
- Technical expertise combined with foundational sales knowledge
- Experience in customer-facing roles or stakeholder management
- Graduates with a degree in electrical engineering are encouraged to apply
Languages
Additional
- Valid Class B driver's license required. Willingness to travel nationally and internationally (up to 50% field service and outdoor duty). Work permit for Germany required.
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