Technical Support and Mobile Lifecycle Management Specialist | Mitarbeiter/in im technischen Support und Mobile Lifecycle Management (m/w/d)

Job Summary

This role involves managing the full lifecycle of mobile devices for clients, acting as the primary technical contact for support and configuration. You will be responsible for the end-to-end process, including the procurement, setup, and deployment of smartphones and tablets, as well as managing Mobile Device Management (MDM) systems like Samsung Knox, Jamf, and Microsoft Intune. Day-to-day, you will provide remote technical support, troubleshoot hardware and software issues, ensure compliance with security policies, and maintain client data in the CRM system. You will also advise clients on optimizing their mobile environments for efficiency and security. Ideal candidates possess a background in IT or commercial operations, a strong aptitude for mobile technology, and a customer-centric approach. The position is attractive for those who enjoy working in a dynamic environment with opportunities for continuous learning, professional development, and the chance to work with the latest mobile management technologies within a well-established company.