IT Service Manager (ITSM Tools and Projects) | IT- Servicemanager Schwerpunkt ITSM-Tools und Projekte (m/w/d)

Job Summary

As an IT Service Manager at DHL Group's Post & Paket Deutschland, you will serve as the central interface for IT service management across all domestic sorting centers. Your day-to-day responsibilities include advising departments on IT service topics, managing projects to optimize IT infrastructure, and overseeing ITSM tools and automated workflows. You will also handle administrative tasks such as maintaining Active Directory groups and coordinating disaster recovery tests for sorting facilities. This role requires a strong background in IT or OT service management, specifically following ITIL standards. You should be proficient in managing ITSM tools, Active Directory, and SharePoint. The position is ideal for a proactive professional who enjoys shaping processes and taking responsibility within a stable, system-relevant DAX-listed company. You will benefit from flexible working hours, mobile work options, and extensive professional development opportunities in a collaborative, forward-thinking environment.