1st and 2nd Level IT Support Specialist | 1st und 2nd Level IT-Supporter (m/w/d)

Job Summary

As a 1st and 2nd Level IT Support Specialist at FERCHAU, you will play a critical role in maintaining operational IT efficiency. Your day-to-day responsibilities include managing incident intake, performing root cause analysis, and resolving technical issues for users. You will act as the primary communication interface between end-users and specialized support teams, while also handling the installation, configuration, and administration of hardware and software environments. Additionally, you will be responsible for maintaining accurate technical documentation. This role is ideal for a tech-savvy professional who enjoys staying current with emerging IT trends and frameworks. You will work on diverse projects for renowned IT solution providers, offering a unique opportunity to apply your skills in a dynamic environment that values innovation and continuous learning. The position offers long-term stability with an unlimited contract and the flexibility of mobile working options.