IT Support / Helpdesk Specialist | Mitarbeiter IT Support/Helpdesk (m/w/d)

Job Summary

As an IT Support/Helpdesk Specialist at FERCHAU, you will play a vital role in ensuring the seamless operation of IT infrastructures for diverse clients. Your day-to-day responsibilities involve providing first and second-level technical support via phone and in person, managing incident reports and service requests, and classifying incoming tickets. You will also participate in the technical operation of systems, including infrastructure maintenance, firewall management, and VPN configurations. This role is ideal for a proactive professional who thrives in a dynamic environment and enjoys solving complex technical challenges. You will be part of a leading European technology services platform, offering exposure to innovative projects across various industries. The position requires strong communication skills and a solid technical foundation in Windows environments, making it an excellent opportunity to grow your expertise while supporting critical business operations.