Junior IT Support Specialist (1st and 2nd Level) | (Junior) Fachinformatiker: 1st- und 2nd-Level-Support (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a pivotal role in maintaining the technical infrastructure for our clients, particularly within the automotive industry. Your day-to-day responsibilities involve providing 1st and 2nd level technical support, handling incident analysis, and resolving hardware and software issues both remotely and on-site. You will manage ticket documentation, assist in the rollout of new IT systems, and provide guidance to users regarding technical queries. This position is ideal for professionals who are service-oriented and enjoy troubleshooting complex technical environments. You will work closely with internal IT teams to ensure seamless operational performance. The role offers a unique opportunity to grow within a large, established engineering and technology consultancy, benefiting from structured professional development, flexible working hours, and a comprehensive benefits package, including company pension schemes and employee discounts.