Service Hotline Technician | Techniker - Service Hotline (m/w/d)

Job Summary

As a Service Hotline Technician, you will serve as a critical point of contact for international clients across Europe, Russia, Africa, and India. Your day-to-day responsibilities include providing technical support for basic inquiries, managing support tickets from inception to resolution, and coordinating exchange part orders. You will also utilize CRM systems to analyze call data, identifying opportunities for preventive maintenance and performance enhancements in client systems. This role is ideal for professionals with a background in electrical or automation engineering who enjoy troubleshooting and customer interaction. The position offers a dynamic work environment with exposure to innovative projects, competitive benefits, and the opportunity to grow within a leading technology engineering firm. Success in this role requires a blend of technical expertise in machinery and plant engineering, proficiency in SAP and MS Office, and the ability to work flexible hours, including night and weekend shifts.