IT Service Manager | IT Service Manager (m/w/d)

Job Summary

As an IT Service Manager, you will play a pivotal role in ensuring the seamless delivery and high performance of IT services. Your day-to-day responsibilities include incident and problem management, where you will resolve disruptions, analyze root causes, and implement preventive measures. You will oversee service delivery, ensuring adherence to Service Level Agreements (SLAs) while monitoring system availability. Additionally, you will drive the development of IT services within Client Management and the Service Desk, including 2nd-level ticket coordination. A key aspect of this role is acting as a bridge between technical support teams and business departments, translating requirements into actionable tasks. This position is ideal for a candidate with a hands-on mentality who thrives in a collaborative environment. The role offers the stability of an industrial company, comprehensive onboarding, and a supportive team structure, making it a great opportunity for an IT professional looking to apply their expertise in service management and process optimization.