IT Process Manager (ITSM, ITIL/COBIT) | IT-Prozessmanager (m/w/d) IT-Service-Management (ITIL/COBIT)

Job Summary

As an IT Process Manager at Continentale, you will play a pivotal role in shaping the digital transformation of a major insurance group. Your day-to-day responsibilities involve designing, optimizing, and governing IT Service Management (ITSM) processes based on ITIL and COBIT frameworks. You will act as a bridge between regulatory requirements and technical implementation, managing ITSM platforms like Matrix42 and Jira. A key component of your role is serving as a Governance and Audit expert, where you will coordinate audits and ensure processes remain compliant while maintaining operational agility. Furthermore, you will facilitate knowledge transfer by conducting workshops and training sessions for colleagues. This position is ideal for a professional who enjoys a blend of strategic process design and hands-on platform management within a highly regulated environment. You will work in a collaborative team that values responsibility, structured thinking, and proactive problem-solving, offering significant scope to influence the company’s IT landscape.