IT Support Specialist (2nd Level) | IT Support 2nd Level (m/w/d)

Job Summary

This role involves providing high-level technical support within a leading defense industry company in Kassel. As a 2nd Level IT Support Specialist, you will move beyond basic ticket routing to actively analyze and resolve complex technical issues within the client environment. Your day-to-day responsibilities will include troubleshooting Windows operating systems, managing hardware and software applications, and supporting software distribution and client management processes. You will utilize ticket systems and remote support tools to ensure stable IT operations for end-users. This position is ideal for skilled IT professionals who are solution-oriented and eager to work in a demanding, high-tech environment. The role offers a permanent employment contract with a focus on professional development and the opportunity to work on significant projects within the defense sector, supported by a structured and collaborative team environment.